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Frequently Asked Questions

  • Stock
  • Orders
  • Payment
  • Shipping
  • Cancellations
  • Returns
  • All questions

Stock

What are "Last Chance" items?

Last chance items are styles that have been discontinued so after all stock is sold those styles will no longer be available.

How do I know which size to get?

Most items we stock have their own specific size guide which is provided by each supplier and is available when viewing a product.

We strongly suggest always using the size guide measurements and not dress size. We do have an International Size to UK and SA size conversion but it is simply as a guideline as sizes even vary amongst local major retail brands as well as sizes  can fit differently given there are many body shapes.

Please ensure to take your measurements to ensure the best possible fit!
Our Size Guide will show you how to measure yourself correctly.

If you are unsure about your size kindly contact us on info@sexycurves.co.za and we will gladly assist.

***Please note: items are not going to stretch beyond the provided measurements. If even one of the measurements is too small the garment will not fit properly. Because of different measuring methods, position and fabric stretch please allow a deviation of 1-2cm on the fabric measurements. ***

How should I wash my lingerie?

Given how delicate lingerie is we recommend washing your garments by hand in cold water and hang them away from direct sunlight.

Please do not bleach, tumble dry or iron!

The colour of the item I received is not exactly the same as the one displayed in the photos on the website.

Colour difference may exist between different computer displays and different batches so please know there is a possibility for slight variation of colour.

The model in the picture is wearing jewelry, shoes etc. Are those included with my lingerie?

No. We only sell lingerie and therefore shoes, jewelry, etc (non-lingerie) items are by default NOT included unless stated otherwise.

Wherever lingerie accessories are for display purposes only, this will be informed on the product description (e.g. stockings).

Orders

I have a promotional code/voucher/coupon. How do I use it?

Only a valid promo code can be applied. Each promo code has its own terms and conditions which will be stated on the promo offer.

Special promos may be a limited offer and only available for specific products or for a list price threshold. There are active dates and expiration dates.

You can enter your promotional code/voucher on your cart.

***Please note: only one promotional code can be used at a time.***

How do I know if my order has been received?

After placing your order you will be redirected to a confirmation page. Subsequently you will receive an email confirming your order.

Should you have any queries regarding your order please contact us.

I want to get a gift for my partner but I don't know what style/size to get.

Please contact us and we will assist you on how to secretly find out their size and also to find out which style is a good option.

Alternatively you can purchase an e-gift card for your loved one so they can select what they would like. Please contact us for more information on e-gift cards.

I would like to buy a gift and would like it gift wrapped. What gift packaging do you offer?

All our orders are giftwrapped. Your items will be enveloped in tissue paper, placed in a gift bag and closed with a satin ribbon with our business card attached.

Should you wish to do something extra special please contact us on info@sexycurves.co.za so we can assist you.

I am experiencing technical difficulties on your website.

Should you experience any technical issues please contact our technical team at tech@sexycurves.co.za

Payment

Which payment methods do you accept?

There are several options available: Credit card (via Payfast), Debit card (via Payfast), Masterpass (via Payfast), Instant EFT (via Payfast),  Manual EFT and Credit card (via Payflex).

***Please note: manual EFT may take 2-3 working days for payment to clear. Your order will only be processed once it has reflected on our account. Please email your proof of payment to payments@sexycurves.co.za within 24 hours from placing your order otherwise it will be cancelled.***

How does Payflex work?

Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).

* Default fees apply if you miss a payment.

For more information on Payflex payments click here.

I have a promotional code/voucher/coupon. How do I use it?

Only a valid promo code can be applied. Each promo code has its own terms and conditions which will be stated on the promo offer.

Special promos may be a limited offer and only available for specific products or for a list price threshold. There are active dates and expiration dates.

You can enter your promotional code/voucher on your cart.

***Please note: only one promotional code can be used at a time.***

Is payment on your website secure?

Yes all payments are secured as per bank standards and no payment information is stored. Your privacy is very important to us!

.Payments are secured with industry grade 256-bit SSL encryption.
SSL technology protects data linked to personal and payment info.

Is my personal information secure?

At Sexy Curves we believe everyone is entitled to their privacy and therefore we do not forward your personal information other than to the necessary personnel exclusively to fulfill the order and delivery of goods successfully.

Payments are secured with industry grade 256-bit SSL encryption.
SSL technology protects data linked to personal and payment info.

For more details please read our Privacy Policy.

Shipping

What is your method of shipping?

All orders are shipped via courier to your door.

How long will it take until my order is delivered?

All out items are in stock and ready to be shipped. For most areas delivery should take place in 1-5 working days once payment is cleared. However, a few outlying areas might take longer for delivery.

Is your packaging discreet?

Yes. You will receive a flyer wrapped parcel from the courier. Inside you will find a gift bag with tissue paper and satin ribbon with our business card attached. And of course your sexy order!

For upmost discretion, all parcels are sent from SC CLOTHING.
No indication of contents will be seen on the exterior of the packaging.

Should you have specific requirements with regards to shipping use the “order notes” section at checkout.

How can I track my order?

Once your order is shipped we will provide you with a tracking number for the courier used.

You can also track your order here.

***Please note: The tracking number could take a few hours to show on the courier’s system. So if your tracking number doesn’t appear please be patient and try again later. Should you still not find your parcel’s tracking number please contact us so we can assist you.***

Cancellations

What are the conditions to cancel an order?

Cancellations can be made if your order has not been shipped yet. Once it has been shipped you won’t be able to cancel your order anymore.

Should you wish to cancel an order please contact us as soon as possible!

* Please note: a cancellation fee will be charged.

Returns

I would like to exchange/refund an item. What is the process?

Due to the intimate nature of our items we will not accept exchanges for hygiene reasons.

Refunds will only be given under the following conditions:

– item was purchased directly from Sexy Curves (no reselling of our products is allowed and therefore Sexy Curves will not be held responsible for warranty of items purchased through unauthorized third parties),
– item is damaged,
– item has some part of the set missing (e.g. a matching panty),
– item sent is in the wrong style/color/size (does not correlate to order).

*Please note: refunds will only be made if ALL tags are still attached. So please ensure all is in order with your garment before removing tags or separating items.*
*If the item received correlates to the order no exchanges or refunds will be given.*
*Should the item purchased be damaged or sent incorrectly kindly inform us within 7 days from receiving your parcel.*

I received the wrong item/size/colour (does not correlate to order). What do I do now?

We do our best so that your order is precise every time, but in the event this happens please inspect your package once you receive it.

In the rare case there is a damaged item, a missing item or an incorrect item in your package we require that you contact us within 7 days after receiving your package.

If no attempt to contact us via telephone or email is made regarding the damaged/missing items within 7 days, all items are deemed correct & in order.

Make sure tags are still attached. No items without tags will be refunded!

All questions

How long will it take until my order is delivered?

All out items are in stock and ready to be shipped. For most areas delivery should take place in 1-5 working days once payment is cleared. However, a few outlying areas might take longer for delivery.

I received the wrong item/size/colour (does not correlate to order). What do I do now?

We do our best so that your order is precise every time, but in the event this happens please inspect your package once you receive it.

In the rare case there is a damaged item, a missing item or an incorrect item in your package we require that you contact us within 7 days after receiving your package.

If no attempt to contact us via telephone or email is made regarding the damaged/missing items within 7 days, all items are deemed correct & in order.

Make sure tags are still attached. No items without tags will be refunded!

What are "Last Chance" items?

Last chance items are styles that have been discontinued so after all stock is sold those styles will no longer be available.

I would like to exchange/refund an item. What is the process?

Due to the intimate nature of our items we will not accept exchanges for hygiene reasons.

Refunds will only be given under the following conditions:

– item was purchased directly from Sexy Curves (no reselling of our products is allowed and therefore Sexy Curves will not be held responsible for warranty of items purchased through unauthorized third parties),
– item is damaged,
– item has some part of the set missing (e.g. a matching panty),
– item sent is in the wrong style/color/size (does not correlate to order).

*Please note: refunds will only be made if ALL tags are still attached. So please ensure all is in order with your garment before removing tags or separating items.*
*If the item received correlates to the order no exchanges or refunds will be given.*
*Should the item purchased be damaged or sent incorrectly kindly inform us within 7 days from receiving your parcel.*

How do I know which size to get?

Most items we stock have their own specific size guide which is provided by each supplier and is available when viewing a product.

We strongly suggest always using the size guide measurements and not dress size. We do have an International Size to UK and SA size conversion but it is simply as a guideline as sizes even vary amongst local major retail brands as well as sizes  can fit differently given there are many body shapes.

Please ensure to take your measurements to ensure the best possible fit!
Our Size Guide will show you how to measure yourself correctly.

If you are unsure about your size kindly contact us on info@sexycurves.co.za and we will gladly assist.

***Please note: items are not going to stretch beyond the provided measurements. If even one of the measurements is too small the garment will not fit properly. Because of different measuring methods, position and fabric stretch please allow a deviation of 1-2cm on the fabric measurements. ***

Which payment methods do you accept?

There are several options available: Credit card (via Payfast), Debit card (via Payfast), Masterpass (via Payfast), Instant EFT (via Payfast),  Manual EFT and Credit card (via Payflex).

***Please note: manual EFT may take 2-3 working days for payment to clear. Your order will only be processed once it has reflected on our account. Please email your proof of payment to payments@sexycurves.co.za within 24 hours from placing your order otherwise it will be cancelled.***

How does Payflex work?

Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).

* Default fees apply if you miss a payment.

For more information on Payflex payments click here.

What is your method of shipping?

All orders are shipped via courier to your door.

Is your packaging discreet?

Yes. You will receive a flyer wrapped parcel from the courier. Inside you will find a gift bag with tissue paper and satin ribbon with our business card attached. And of course your sexy order!

For upmost discretion, all parcels are sent from SC CLOTHING.
No indication of contents will be seen on the exterior of the packaging.

Should you have specific requirements with regards to shipping use the “order notes” section at checkout.

I would like to buy a gift and would like it gift wrapped. What gift packaging do you offer?

All our orders are giftwrapped. Your items will be enveloped in tissue paper, placed in a gift bag and closed with a satin ribbon with our business card attached.

Should you wish to do something extra special please contact us on info@sexycurves.co.za so we can assist you.

I want to get a gift for my partner but I don't know what style/size to get.

Please contact us and we will assist you on how to secretly find out their size and also to find out which style is a good option.

Alternatively you can purchase an e-gift card for your loved one so they can select what they would like. Please contact us for more information on e-gift cards.

I have a promotional code. How do I use it?

Only a valid promo code can be applied.

Each promo code has its own terms and conditions which will be stated on the promo offer. Special promos may be a limited offer and only available for specific products or for a list price threshold. There are active dates and expiration dates.

You can enter your promotional code/voucher on your cart.

***Please note: only one promotional code can be used at a time.***

How can I track my order?

Once your order is shipped we will provide you with a tracking number for the courier used.

You can also track your order here.

***Please note: The tracking number could take a few hours to show on the courier’s system. So if your tracking number doesn’t appear please be patient and try again later. Should you still not find your parcel’s tracking number please contact us so we can assist you.***

How should I wash my lingerie?

Given how delicate lingerie is we recommend washing your garments by hand in cold water and hang them away from direct sunlight.

Please do not bleach, tumble dry or iron!

The colour of the item I received is not exactly the same as the one displayed in the photos on the website.

Colour difference may exist between different computer displays and different batches so please know there is a possibility for slight variation of colour.

Is payment on your website secure?

Yes all payments are secured as per bank standards and no payment information is stored. Your privacy is very important to us!

Payments are secured with industry grade 256-bit SSL encryption.
SSL technology protects data linked to personal and payment info.

Is my personal information secure?

At Sexy Curves we believe everyone is entitled to their privacy and therefore we do not forward your personal information other than to the necessary personnel exclusively to fulfill the order and delivery of goods successfully.

Payments are secured with industry grade 256-bit SSL encryption.
SSL technology protects data linked to personal and payment info.

For more details please read our Privacy Policy.

The model in the picture is wearing jewelry/shoes etc. Are those included with my item?

No. We only sell lingerie and therefore shoes, jewelry, etc (non-lingerie) items are NOT included unless stated otherwise.

Wherever lingerie accessories are for display purposes only, this will be informed on the product description (e.g. stockings).

What are the conditions to cancel an order?

Cancellations can be made if your order has not been shipped yet. Once it has been shipped you won’t be able to cancel your order anymore.

Should you wish to cancel an order please contact us as soon as possible!

* Please note: a cancellation fee will be charged.

I am experiencing technical difficulties on your website.

Should you experience any technical issues please contact our technical team at tech@sexycurves.co.za

How do I know if my order has been received?

After placing your order you will be redirected to a confirmation page.

Subsequently you will receive an email confirming your order. Should you have any queries regarding your order please contact us.

Disclaimer

While great care has been taken to ensure the accuracy of all website prices and images, Sexy Curves reserves the right to correct errors and adjust prices to account for circumstances beyond our control. Please contact us for any queries you may have.


Pretoria / South Africa
Email: info@sexycurves.co.za
Phone: 079 864 8072

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Sexy Curves is a lingerie and swimwear store in South Africa offering sexy lingerie, plus size lingerie, bridal lingerie, sleepwear, costumes, swimwear, stockings, lingerie accessories, adult toys and more

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